Welcome to Family Dressing! These Terms and Conditions govern your use of our website closetbyfamily.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Commitment to You

At Family Dressing, we’re dedicated to making family fashion easy and enjoyable. These terms outline our mutual responsibilities to ensure a positive shopping experience for coordinating outfits that bring your family together in style.

2. Website Use

2.1 Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental supervision. By using our site, you confirm you meet these requirements.

2.2 User Responsibilities

You agree to:

  • Provide accurate account information
  • Maintain confidentiality of your login credentials
  • Not use our site for any unlawful purpose
  • Not attempt to interfere with site operations

2.3 Intellectual Property

All content on our site (logos, designs, text, images) is owned by Family Dressing and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2.4 Product Information

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to monitor settings. If you receive an item significantly different from its description, please contact us immediately.

3. Ordering & Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including:

  • Product availability
  • Suspected fraudulent activity
  • Errors in pricing information

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: Your card will be charged when your order is processed. For PayPal payments, the amount will be deducted immediately.

3.3 Pricing & Taxes

All prices are in USD. International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

These charges are not included in your order total and are your responsibility.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer two shipping methods:

Method Carrier Cost Delivery Time Features
Standard Shipping DHL/FedEx $12.95 USD 10-15 business days Tracking & insurance included
Free Shipping EMS Free on orders >$50 15-25 business days Basic tracking included

4.3 Delivery Areas

We ship worldwide except to:

  • Most Asian countries
  • Remote areas with limited carrier access

Delivery times may vary based on customs processing in your country.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items. To qualify:

  • Items must be unused, unworn, with original tags
  • Must be in original packaging
  • Proof of purchase required

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Nightwear

Exceptions are made for defective or incorrect items.

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and item details
  3. Wait for approval and RMA number
  4. Ship items to our returns center

Return address:
Family Dressing Returns
7609 Doris Place
Oklahoma City, OK 73162 USA

5.4 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return. International refunds are in USD and may incur currency conversion fees.

5.5 Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error. We cover shipping costs for exchange items.

6. Limitations of Liability

Family Dressing shall not be liable for:

  • Delays beyond our reasonable control (natural disasters, strikes, etc.)
  • Minor color variations due to monitor settings
  • Customs delays or fees in your country
  • Incorrect addresses provided by customers

Our maximum liability for any claim related to your purchase is limited to the purchase price of the item(s).

7. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

8. Changes to Terms

We may update these terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our site after changes constitutes acceptance.

9. Governing Law

These terms are governed by the laws of Oklahoma, USA. Any disputes shall be resolved in Oklahoma courts.

10. Contact Us

For questions about these terms:

Email: [email protected]
Mail: Family Dressing, 7609 Doris Place, Oklahoma City, OK 73162 USA

Thank you for choosing Family Dressing for your family fashion needs!